Questions and answers

That depends on the company and the day. Ask on the call when they can come and how long the work will take.

Yes. The phone is answered 24 hours a day, 7 days a week.

Yes, in Forest Acres, Cayce, West Columbia, Irmo and Lexington, and in most of Columbia itself. The service areas page has the details. If you are just outside them, call and ask.

Insurance, a landlord or an estate, depending on the case. South Carolina's victim compensation program does not pay for crime scene clean-up. Read who pays for cleanup.

Each job is priced after the company sees it. The size of the area, what must be removed and how much waste there is make the biggest difference. Ask for a written price before work starts.

Not always. Someone has to let the company in and agree to the work. Ask whether they can send photos when they finish.

A few drops of blood on a hard surface, yes, with gloves and a disinfectant used as its label says. Anything soaked into carpet, furniture or walls, or anything from someone whose health you do not know, is a job for a company.

No. In Richland and Lexington counties the coroner investigates the death and looks after the person who died. Cleanup is arranged afterward by the family, the estate or the owner.

Yes. Tell the company what kind of property it is. Landlords may find the page for landlords useful.

No. It is a referral service. The company you speak with is independent, sets its own price and is responsible for its own work.

You should not feel pressured. Ask your questions, take the time you need, and decide when you are ready.

Do not pick them up. Leave them where they are, keep people away from them and mention them when you call.